Responsible Gambling Policy

At Magic Reels we take safer gambling seriously. We want play to stay fun and controlled, so we provide practical tools and clear options to help you manage your time and spending. If you ever feel gambling is becoming a problem, we encourage you to use the controls on your account and to seek support from trained organisations in the United Kingdom.

Player protection principles

We aim to protect players by making safer‑gambling tools easy to find and simple to use. Our approach is based on prevention, early intervention and giving you direct control over how you play. That includes limits you can set yourself, options to pause or close your account, and staff who can help when you ask.

Activity‑control tools

You can manage your activity from the account settings at any time. Typical controls include deposit limits, reality checks that remind you how long you have been playing, session time limits and temporary time-outs. We also offer ways to restrict features that could encourage extended play, such as removing saved payment methods.

Deposit limits and loss limits

Set daily, weekly or monthly deposit limits to keep spending within budget. You can usually reduce limits immediately from your account; requests to increase limits may include a short cooling-off period. Loss limits let you cap net losses over a chosen timeframe so you maintain control over how much you can lose.

Time limits, time‑outs and self‑exclusion

If you need a break, use a time-out to block gambling for a short period - from 24 hours up to several weeks. For longer-term help, self-exclusion closes access to your account for a set period or indefinitely. During self-exclusion you will not be able to open new accounts with us and you should consider registering with national schemes such as GAMSTOP for UK-wide exclusion.

Signs of problematic behaviour

Be aware of common warning signs: spending more than you can afford, chasing losses, borrowing to gamble, neglecting work or family, difficulty stopping play, or feeling anxious or depressed about gambling. If you recognise any of these in yourself or someone you care about, take action early.

Tips for maintaining control

Practical steps include setting strict deposit limits, using reality checks, scheduling regular breaks, keeping a personal gambling budget, and avoiding gambling when stressed or intoxicated. Consider removing stored payment details and using lower-risk entertainment options if you need to step back.

Professional help and support organisations

If you need extra help, contact specialist organisations such as BeGambleAware and GamCare, or use the GAMSTOP self-exclusion register. These services offer free, confidential advice, self-assessment tools and referrals to local support. If you want us to place limits or close your account, contact our support team via the Help section and we will assist you promptly.