Privacy Statement

This Privacy Policy explains how Magic Reels collects, uses and protects the personal information we hold about you. We take your privacy seriously and set out below what data we gather, how it is used, who we may share it with and the choices you have about your information when using our website and services.

Types of data we collect

Personal data

When you register an account or contact us we collect personal data such as your full name, date of birth, email address, telephone number and postal address. We also collect documents or other identity evidence when carrying out age and identity verification checks required by law.

Technical data

We automatically collect technical information when you use our site, including IP address, device and browser type, operating system, language settings and pages visited. This information helps us deliver the service, prevent fraud and improve site performance.

Transactional data

We record your account activity and transactions such as deposits, withdrawals, bets, game play, bonuses used and payment details. Payment card or e-wallet identifiers may be stored in part to allow refunds or to comply with financial controls.

How we use your information

We use personal and technical data to create and manage your account, verify your identity, process payments, provide customer support and detect or prevent fraudulent or abusive activity. Transactional data is used to administer bets and payouts, calculate responsible gambling measures and produce account statements.

We may also use anonymised or aggregated data for analysis and to improve our services. Where we send marketing communications, we will only do so with your consent or where we have a legitimate interest and you have not opted out.

Data protection practices

We protect your information using industry-standard measures such as secure servers, access controls and encryption in transit. Access to personal data is limited to staff and authorised service providers who need it to perform their roles. We keep data only for as long as necessary for the purposes described, or to meet legal and regulatory requirements.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to remember your preferences, measure site performance and deliver personalised content. You can manage cookie settings via your browser or device. Disabling certain cookies may affect the functionality of the site.

Information sharing and third parties

We may share your information with payment processors, identity and fraud prevention services, IT and hosting providers, regulators and law enforcement where required. Third parties process data on our behalf under contract and are obliged to protect it in line with this policy. We do not sell your personal information to third parties for direct marketing.

User rights

You have rights to access, correct and in some circumstances delete your personal data. You can also object to or restrict processing and request portability where applicable. To exercise these rights, contact us at [email protected]. We may ask for proof of identity before responding to requests to protect your account and others.

Access, correction and deletion

If you wish to view, update or delete information we hold about you, please contact [email protected]. We will respond as soon as reasonably practicable and let you know if any request cannot be fulfilled for legal or operational reasons.

Privacy policy updates

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. If a change is material we will take reasonable steps to notify you through your account or by other appropriate means.